Refund Policy

Last Updated: September 2, 2026

Please review this Refund Policy before making a purchase.

1. Refund Eligibility

To be eligible for a refund under this policy, your request must meet all of the following conditions:

• Time limit: You submit the request within 24 hours of the purchase.
• Completed-song limit: Your account has generated fewer than five complete songs after the purchase.

If you are located in the EU, EEA, or UK, you may have statutory cancellation rights for certain purchases. For digital services or content, those rights may be limited after performance begins, such as when you generate songs, download files, or access paid features after requesting immediate access. We will handle those requests in accordance with applicable law.

Requests that do not meet the conditions above are not eligible under this policy, except where a refund is required by applicable law.

2. How to Request a Refund

Send your request to support@getrapai.com within 24 hours of purchase and include:

• the email address associated with your GetRapAI account;
• the reason for the request; and
• the Stripe receipt or invoice identifier, if available.

Do not send full card numbers, passwords, or authentication codes.

3. Refund Processing

We will review the account's purchase and completed-song history and notify you of the outcome. If approved, the refund will be returned to the original payment method. Processing time depends on the payment provider and financial institution.

Canceling a subscription does not automatically create a refund. You can manage or cancel an active subscription through the billing portal in account settings. Cancellation normally takes effect at the end of the current billing period and prevents the next renewal.

4. Failed Generation Credits

When a generation job reaches a confirmed failed state after credits were reserved, the applicable product credits may be returned to your GetRapAI balance. A product-credit return is not a cash refund and does not use the refund eligibility conditions above.

5. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be reflected on this page together with the updated date.

6. Contact

For refund questions, contact support@getrapai.com.