# Support — GetRapAI

For account, generation, payment, or licensing help, email [support@getrapai.com](mailto:support@getrapai.com) or use the [contact page](https://getrapai.com/contact).

Include the affected tool, approximate time, task or song ID if available, and a clear description of the problem. For billing questions, include the checkout or receipt reference and your account email. Never send passwords, API keys, or full card details.

- [How it works](https://getrapai.com/how-it-works): the creation workflow.
- [Pricing](https://getrapai.com/pricing): current plans and entitlements.
- [Billing](https://getrapai.com/settings/billing): subscription management after sign-in.
- [License Agreement](https://getrapai.com/license): personal and commercial-use conditions.
- [Refund Policy](https://getrapai.com/refund): refund review conditions.
- [Privacy Policy](https://getrapai.com/privacy) and [Terms](https://getrapai.com/terms).

Confirmed failed generation jobs return the applicable product credits. Refund eligibility follows the published policy and applicable law; support does not promise a refund for every purchase or used credit.